Frequently asked questions

The questions customers ask most.

Can I order for today?

ASEAN Bakery is pre-order based — products are made to order, so there is always a lead time. Check the quote estimate for the earliest available date.

How do I track my order?

Use the order number (ORD-XXXX format) given at confirmation — enter it in the tracking feature to see the current status.

Can I order a custom cake with my own design?

Yes — submit a custom order with your design description/reference, size, and required date. The team confirms feasibility and a price estimate.

Is delivery available?

Pickup or delivery options exist — choose during the price estimate since it affects the total. Delivery area and fees show in the quote.

How do I reorder a previous order?

The reorder feature finds your past orders by phone number — pick the order to repeat, confirm, and a new order is created.