Tracking & Reordering

The order number (ORD-XXXX) is the tracking key — given at confirmation and used for all status updates.

Status moves received → in production → ready for delivery/pickup. Tracking shows the real system status, not an estimate.

For urgent changes (address, timing), contact the official channel with your order number — don't wait for the status to change itself.

The reorder feature pulls your order history by phone number — reordering a regular favorite takes two steps.

Keep the order number at least until the order is received and checked — it's your proof if anything doesn't match.